01. Acceptance and scope
These Terms govern use of Harrow & Vane AES Limited Liability Company websites, digital products and services. By accepting these Terms during account creation, checkout or other applicable access, you agree to them. If acting for an organization, you represent that you are authorized to bind it.
02. Products and accounts
Our software may include hvIEP, hv504, hvWriter, hvDesigner, hvStudio, hvOMNI and hvBilling Software. Features and availability vary by product. Users must provide accurate account information, protect their credentials and report suspected unauthorized use.
03. Software licensing
Unless otherwise agreed in writing, software is licensed rather than sold. Subject to payment and compliance, customers receive a limited, non-exclusive, non-transferable license within the purchased entitlement. License term, permitted users and installation rights are defined by the relevant order and product terms.
04. Acceptable use
Do not access systems without authorization, evade licensing or security controls, distribute malware, unlawfully reverse engineer software, infringe rights, resell without permission, or interfere with service operations. We may take proportionate action against material violations and security threats.
05. Pricing, taxes and subscriptions
Prices and any recurring billing terms are presented at checkout. Applicable taxes and fees may be added as disclosed. By purchasing, you authorize the disclosed charges. Automatically renewing subscriptions continue according to their stated schedule until canceled. Cancellation ordinarily stops future renewals but does not automatically refund completed billing periods.
06. Delivery, cancellation and refunds
Software may be provided by download, license activation or account access. Review system requirements before purchase. Refunds and cancellations are governed by the terms shown at checkout and mandatory consumer protections. The Company will not override non-waivable statutory rights.
07. Ownership and customer content
We and our licensors retain intellectual property rights in our software, brands, documentation and proprietary technology. Users retain their independently created content and grant us only the rights needed to provide the agreed services. Submitted customer content is not automatically licensed for unrelated model training.
08. Professional and research limitations
Educational and administrative tools assist, but do not replace, authorized professional judgment. Users must verify outputs and regulatory compliance. Research-stage and medical technologies may have separate consent, regulatory and usage requirements; experimental capabilities are not represented as clinically validated or approved unless established.
09. Availability and termination
Services may be interrupted for maintenance, technical failures or security events. We may suspend or terminate access for material breaches, fraud or security risks, with notice where appropriate. Obligations that by nature survive termination remain effective.
10. Disclaimers and liability
Except as expressly agreed or required by law, services are provided “as is” and “as available.” To the extent permitted by law, implied warranties and indirect or consequential damages are excluded. For claims subject to a lawful contractual cap, aggregate liability is limited to fees paid for the affected service in the preceding 12 months. Non-excludable liabilities and statutory rights are unaffected.
11. Governing law and revisions
Illinois law governs these Terms, subject to mandatory laws that require otherwise. Venue and jurisdiction follow applicable law and enforceable agreements. Material revisions will be notified as legally required and will not unlawfully impair accrued rights.
12. Contact
Questions may be sent through the legal or customer support contact published on our official website.